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The New York Complaint Form serves as a vital tool for individuals seeking to report concerns regarding the service or treatment received from licensed professionals, as well as illegal practices by unlicensed individuals. This form, provided by the New York State Education Department's Office of the Professions, outlines a straightforward process for filing complaints. To initiate a complaint, it is essential to fill out the form completely, detailing the nature of the issue, including specific dates and locations. While the form allows for the submission of supporting documents, such as bills or correspondence, it is crucial to avoid sending original materials. Additionally, an Authorization section must be completed, permitting the relevant professional or facility to disclose necessary information about the services rendered. Signatures from both the complainant and a witness are required to validate the Authorization. Complaints against physicians should be directed to the New York State Department of Health, while other complaints must be sent to designated regional offices. Proper submission is key, as sending the complaint to the wrong agency can significantly delay the investigation process.

Similar forms

  • Complaint Form: Similar to the NY Complaint form, a general complaint form is used to report issues with services or products. It requires details about the complaint and the parties involved.
  • Incident Report: This document is used to document specific incidents, often in workplaces. It includes details about what happened, when, and who was involved, similar to the structure of the NY Complaint form.
  • Grievance Form: A grievance form allows individuals to formally express dissatisfaction with a service or treatment. Like the NY Complaint form, it seeks detailed descriptions and supporting information.
  • Feedback Form: Feedback forms collect opinions about services or experiences. They often ask for specific details and can resemble the NY Complaint form in requesting clarity and completeness.
  • Request for Investigation: This document is used to request an official inquiry into a situation. It requires specific information about the issue, similar to the complaint details needed in the NY Complaint form.
  • Patient Complaint Form: Hospitals and healthcare facilities often have their own complaint forms for patients. These forms request information about the patient's experience, mirroring the NY Complaint form's structure.
  • Consumer Complaint Form: Used to report issues with products or services, this form collects specific details about the complaint, akin to the requirements of the NY Complaint form.
  • Legal Complaint: A legal complaint initiates a lawsuit and outlines the plaintiff's grievances. It requires detailed information about the issue, similar to the comprehensive nature of the NY Complaint form.

Form Preview

The University of the State of New York

The State Education Department

Office of the Professions

Division of Professional Licensing Services

www.op.nysed.gov

Professional Discipline Complaint Form

Instructions for Completing Complaint Form

To complain about service or treatment by a licensed professional, or about illegal practice of a profession by an unlicensed person, complete the COMPLAINT form on page 2. Please note that we do not have authority to investigate fees you believe are too high or to intervene in fee disputes. However, we can investigate complaints involving fraudulent billing.

Type or print clearly in black ink. Describe your complaint as completely as you can. If you do not have a daytime telephone number, it is helpful if you can provide a number where a message can be left for you during the day. If you have any papers that may support your complaint, such as bills or correspondence, please attach copies. Do not send originals. If you have physical evidence, such as incorrectly dispensed medications, it is important for you to retain that evidence in its original condition.

Be sure to sign and date your complaint. Send it to one of the regional Offices of Professional Discipline. When your complaint is received, it will be assigned to an investigator who will contact you in writing or by telephone. You will have an opportunity to explain your complaint in more detail. If we do not have the authority to investigate your complaint we will refer it to the appropriate agency.

Also, complete the AUTHORIZATION portion of this form by entering your name and the name of the practitioner and/or hospital in the appropriate spaces. The Authorization directs the professional, hospital, or other facility to release information about your treatment or the services rendered to you. Sign and date the Authorization, and have it signed and dated by a witness. A witness can be any person 18 years or older. The Authorization does not have to be notarized. Please note that if you leave the Authorization blank, it may delay the investigation of your complaint.

IMPORTANT! Complaints against physicians (general practitioners, internists, cardiologists, gynecologists, pediatricians, urologists, surgeons, radiologists, oncologists, anesthesiologists, ophthalmologists, orthopedists, and others) should be sent to: New York State Department of Health, Office of Professional Medical Conduct, Riverview Center, 150 Broadway, Suite 355, Albany, NY 12204. ALL OTHER COMPLAINTS

SHOULD BE SENT TO ONE OF THE OFFICES LISTED BELOW. SENDING THE COMPLAINT TO THE WRONG AGENCY WILL DELAY THE INVESTIGATION.

Office of Professional Discipline

Regional Offices

Albany

80 Wolf Road, Suite 204, Albany, NY 12205, Telephone: 518-485-9350, Fax: 518-485-9361

Bronx/Queens

2400 Hasley Street, Bronx, NY 10461, Telephone: 718-794-2457 or 2458, Fax: 718-794-2480

Brooklyn, Staten Island

9 Bond Street, 4th Floor, Brooklyn, NY 11201, Telephone: 718-722-2587, Fax: 718-722-2840

Buffalo

295 Main Street, Suite 924, Buffalo, NY 14203, Telephone: 716-842-6550, Fax: 716-842-6551

Central Administration

1411 Broadway, 10th Floor, New York, NY 10018, Telephone: 212-951-6400, Fax: 212-951-6420

Long Island

250 Veterans Memorial Highway, Room 3A-15, Hauppauge, New York 11788, Telephone: 631-952-7422, Fax: 631-952-1029

Manhattan

163 West 125th Street, Suite 302, New York, NY 10027, Telephone: 212-961-4369, Fax: 212-961-4361

Mid-Hudson Region

One Gateway Plaza, 55 S Main Street, 3rd floor, Port Chester, NY 10573, Telephone: 914-934-7550, Fax: 914-934-7607

Rochester

85 Allen Street, Suite 120, Rochester, NY 14608, Telephone: 585-241-2810, Fax: 585-241-2816

Syracuse

333 East Washington Street, 2nd Floor, Suite 211, Syracuse, NY 13202, Telephone: 315-428-3286, Fax: 315-428-3287

Professional Discipline Complaint Form, page 1 of 2, Rev. 11/20

Information About You

Name

Address

City

State

Zip Code

County

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Daytime Telephone

 

 

Evening Telephone

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Email

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Information On The Person(s) You Are Complaining About

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Name(s)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Profession

 

 

 

 

 

Telephone

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Name of Hospital/Business/Store (if applicable)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Address

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

City

State

Zip Code

County

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Describe your complaint here. Be specific. What happened? When? Where? Type or use black ink. Use additional sheets if necessary. Please read the instructions on page 1 carefully before describing your complaint.

To the best of my knowledge, the information in this complaint is true and complete.

 

 

 

 

 

 

 

 

 

 

 

Signature

Date

 

Check here if you have included additional sheets or other material.

 

 

 

 

 

 

 

 

 

I, (print your name here)

 

 

 

, request and authorize

the above-named licensed professional or practitioner and/or any other licensed professional or practitioner, and the above-named hospital or facility and/or any other hospital or facility, to disclose fully to the New York State Education Department and its authorized representatives all information and records relating to the diagnosis, treatment, prognosis made for and/or on my behalf, or service rendered for and/or on my behalf, by the said licensed professional, practitioner, hospital, or facility.

Name of practitioner(s)

Name of hospital(s) or other facilities

 

Your Signature

Date

 

 

 

 

 

 

 

Signature of witness

Date

 

 

 

 

 

 

 

Professional Discipline Complaint Form, page 2 of 2, Rev. 11/20

 

 

 

 

 

 

 

 

Common mistakes

Filling out the NY Complaint form can be a straightforward process, but many people make common mistakes that can delay their complaints. One major error is not providing complete contact information. It is essential to include a daytime telephone number where you can be reached. If this is omitted, communication about your complaint may be hindered.

Another frequent mistake is failing to describe the complaint thoroughly. Many individuals provide vague details about their issues. Instead, it’s important to be specific about what happened, when it occurred, and where it took place. The more information you provide, the better the investigators can understand your situation.

Some people forget to include supporting documents. If you have bills or correspondence that relate to your complaint, copies should be attached. Sending original documents can lead to loss, so it is best to keep those safe. Additionally, if there is physical evidence, such as improperly dispensed medications, it must be retained in its original condition.

Not signing and dating the complaint is another common oversight. A signature is required to validate your complaint. Without it, the complaint cannot be processed. Additionally, the Authorization section must also be completed. Leaving this blank can cause delays in the investigation.

Sending the complaint to the wrong agency is a significant mistake that can prolong the process. Complaints against physicians must be sent to the New York State Department of Health. All other complaints should go to the appropriate Office of Professional Discipline. Make sure to check that you are sending your complaint to the correct office.

Finally, some individuals neglect to have the Authorization signed by a witness. This witness must be at least 18 years old. Having this signature is necessary to ensure that the information can be disclosed properly. Skipping this step may also delay your complaint's investigation.

More About Ny Complaint

  1. What is the purpose of the NY Complaint Form?

    The NY Complaint Form is designed for individuals who wish to report issues regarding the service or treatment they received from a licensed professional. It also allows for complaints about the illegal practice of a profession by someone who is unlicensed. This form helps initiate an investigation into the matter by the appropriate authorities.

  2. How should I complete the complaint form?

    When filling out the complaint form, it is important to type or print clearly using black ink. Provide a detailed description of your complaint, including what occurred, when it happened, and where it took place. If you have supporting documents, such as bills or correspondence, include copies with your submission, but do not send original documents.

  3. What if I do not have a daytime telephone number?

    If you do not have a daytime telephone number, consider providing an alternative number where a message can be left for you during the day. This ensures that the investigator can reach you to discuss your complaint further.

  4. What should I do with physical evidence related to my complaint?

    In cases where you have physical evidence, such as incorrectly dispensed medications, it is crucial to retain that evidence in its original condition. This may be important for the investigation process.

  5. What happens after I submit my complaint?

    Once your complaint is received, it will be assigned to an investigator. You will then be contacted either in writing or by telephone to provide more details about your complaint. If your complaint falls outside the jurisdiction of the office, it will be referred to the appropriate agency.

  6. What is the Authorization section of the form?

    The Authorization section allows you to give permission for the licensed professional or facility to release information about your treatment or services to the New York State Education Department. This section must be completed and signed by both you and a witness, who must be at least 18 years old.

  7. What if I leave the Authorization section blank?

    Leaving the Authorization section blank may result in delays in the investigation of your complaint. It is essential to complete this section to ensure a timely review of your case.

  8. Where do I send my complaint?

    Complaints against physicians should be directed to the New York State Department of Health, Office of Professional Medical Conduct. All other complaints should be sent to one of the regional Offices of Professional Discipline. Ensure you send your complaint to the correct agency to avoid delays in the investigation.

  9. Can I submit additional materials with my complaint?

    Yes, you can include additional sheets or other materials that support your complaint. Be sure to indicate on the form if you have included any additional documentation.

  10. What should I do if I have more questions about the complaint process?

    If you have further questions regarding the complaint process, you may contact the appropriate regional office listed on the form. They can provide additional guidance and answer any specific inquiries you may have.

Misconceptions

Understanding the New York Complaint Form can be challenging, especially with the various misconceptions that can arise. Here are five common misunderstandings about this form:

  • Misconception 1: The complaint form can be submitted without any supporting documents.
  • This is not true. While you can submit the form on its own, attaching relevant documents such as bills or correspondence can strengthen your case. It’s important to provide as much detail as possible to facilitate the investigation.

  • Misconception 2: All complaints are handled by the same agency.
  • In reality, complaints against physicians must be sent to the New York State Department of Health. Other complaints should be directed to the appropriate Office of Professional Discipline. Sending your complaint to the wrong agency can delay the investigation.

  • Misconception 3: You need to have your Authorization notarized.
  • This is a common belief, but it is incorrect. The Authorization section only requires signatures from you and a witness who is at least 18 years old. Notarization is not necessary.

  • Misconception 4: The complaint must be written in perfect legal language.
  • It’s understandable to feel intimidated, but the form does not require legal jargon. You should describe your complaint clearly and thoroughly in your own words. The goal is to communicate what happened, when, and where.

  • Misconception 5: Complaints about high fees can be addressed through this form.
  • This is a significant misunderstanding. The complaint form is not intended for fee disputes. However, if you believe there has been fraudulent billing, that is a valid concern that can be investigated.

Key takeaways

Here are some key takeaways for filling out and using the New York Complaint form:

  • Complete the form accurately: Provide detailed information about your complaint, including what happened, when, and where.
  • Include supporting documents: Attach copies of any relevant papers, such as bills or correspondence. Do not send original documents.
  • Sign and date the complaint: Ensure that you sign and date the form to validate your complaint.
  • Fill out the Authorization section: This allows the relevant professionals or facilities to share information regarding your treatment.
  • Send your complaint to the correct office: Complaints against physicians should go to the New York State Department of Health, while all other complaints should be sent to the appropriate regional office.
  • Be mindful of the witness requirement: The Authorization must be signed by a witness who is at least 18 years old, but notarization is not necessary.

Ny Complaint: Usage Guide

Filling out the New York Complaint form is a crucial step if you have concerns about the service or treatment received from a licensed professional. Once you have completed the form, it will be submitted to the appropriate agency for review. Here’s how to fill it out correctly.

  1. Obtain the form: Download or print the New York Complaint form from the New York State Education Department website.
  2. Fill in your information: Provide your name, address, city, state, zip code, county, daytime telephone number, evening telephone number, and email address at the top of the form.
  3. Detail the complaint: In the section labeled "Information On The Person(s) You Are Complaining About," write the name(s), profession, and contact details of the individual or entity you are complaining about.
  4. Describe your complaint: Clearly describe what happened, when it occurred, and where it took place. Use black ink and be as specific as possible. If you need more space, attach additional sheets.
  5. Sign and date: At the bottom of the form, sign and date to confirm that the information provided is true and complete.
  6. Complete the Authorization section: Print your name and the names of the professionals or facilities involved. Sign and date this section, and have a witness (someone 18 or older) sign and date it as well.
  7. Attach supporting documents: If you have any supporting materials, such as bills or correspondence, make copies and attach them to your complaint. Do not send original documents.
  8. Send the form: Mail your completed complaint form to the appropriate regional office listed on the form. Ensure you send it to the correct agency to avoid delays in the investigation.